Support

Pub Quiz Support

Pub Quiz

Support & Help Center

Get in touch

We're here to help

Have a question, found a bug, or want to report another player? Send us an email and we'll get back to you as soon as we can — usually within 48 hours.

Common questions

Frequently asked

From the home screen, tap Create Game. Choose a category, difficulty, number of questions, and whether the match is public or private. Once you confirm, you'll see a waiting room where you can invite friends before starting.

Public games are visible to anyone looking to join. Private games require a 4-letter code that only you can share.

Create a private game — you'll receive a 4-letter join code in the waiting room. Share that code with your friends. They can join by tapping Join Game on the home screen and entering the code, or by tapping a direct invite link you send them.

You can also send game invites directly to friends you've added in the app.

Yes. As long as you sign out normally (Settings → Sign Out) on the same device, the app will recognise you automatically next time and restore your name and game history.

If you delete your guest account, it cannot be recovered — a fresh account is created on next login. To protect your progress permanently across devices, sign in with Google or Apple instead.

Check that notifications are enabled for Pub Quiz in your device settings:

  1. iOS: Settings → Notifications → Pub Quiz → Allow Notifications
  2. Android: Settings → Apps → Pub Quiz → Notifications → Turn on

You can also enable notifications inside the app under Settings → Notifications. If they're already on but not arriving, try signing out and back in to refresh your notification token.

First, check that you have the latest version of the app. If the issue continues:

  1. Force-quit and reopen the app.
  2. Check your internet connection.
  3. Restart your device.
  4. If still broken, email us with your device model, OS version, and a description of what happened — screenshots help.

Yes — sign in with the same Google or Apple account on each device. Your profile, game history, and leaderboard position will stay in sync wherever you play.

Guest accounts are tied to a single device and cannot be shared or recovered on a different device.

Account management

Deleting your account

You can permanently delete your Pub Quiz account — and all data associated with it — directly inside the app. No email required.

How to delete your account:

  1. Open the app and sign in.
  2. Tap the gear icon to open Settings.
  3. Scroll to the Account section and tap Delete Account.
  4. Confirm in the dialog that appears.

Your profile, game history, and any private matches you created that haven't started yet will be permanently removed. This action is irreversible.

If you run into any problem deleting your account in the app, email us at soaresmp@gmail.com and we'll delete it manually within 30 days.

Your data

Privacy policy

What we collect
When you create an account we store your player name, chosen avatar, game results, and an authentication token used to send game invite notifications. Guest users are identified by a randomly generated device ID.

How we use it
Your data is used solely to run the game — matchmaking, leaderboards, and invite notifications. We do not sell or share your personal data with third parties for advertising purposes.

Third-party services
Pub Quiz uses Firebase (Google) for authentication, database storage, and push notifications. Google's privacy policy applies to data processed by their services.

Your rights
You may request a copy of your data or ask us to delete it at any time by emailing soaresmp@gmail.com. You can also delete your account directly in the app as described above.

Contact
Questions about this policy? Reach us at soaresmp@gmail.com.

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